Returns and Exchange Policy
At Hanleh we build riding shoes with care and inspect every pair before dispatch. To keep quality high and pricing fair, we follow a clear returns & exchange process for shoes. Please read the policy below carefully.
1. Who can return or exchange shoes
Shoes are eligible for return or exchange when one of the following applies:
- Wrong product delivered
- Manufacturing defect
- Size issue (provided the shoes are unused)
2. Time limits & initial reporting
- General requests (returns/exchanges): Must be initiated within 7 days of delivery.
- Wrong / Defective product: Please report within 24 hours of delivery and include photos.
3. Conditions for returning shoes
To be accepted, returned shoes must meet all of the following:
- Be the exact same product delivered (no substitutions)
- Be unused and in original, resalable condition
- Include original box, MRP tag, security tag (if any), and all accessories/manuals
- Tried only on a clean, carpeted surface to avoid sole marks
Note: Size exchange is allowed only once per order.
4. How returns / exchanges are processed
- Email contact@hanleh.com with your order number, reason for return, and photos (if applicable).
- Once approved, we will arrange pickup from the delivery address (pickup typically within 24–48 hours).
- After the returned shoes reach our warehouse, processing generally takes 2–3 working days.
5. Refunds — when full refund vs deduction applies
A. Full refund (Hanleh is responsible)
We will issue a full refund (100%) in these cases:
- Manufacturing defect confirmed by our inspection
- Wrong product was delivered
- No replacement size is available for exchange
B. Refund with deduction (Customer-initiated returns)
If the return is initiated for reasons other than HanLeh's error (for example: change of mind, incorrect size ordered by customer), a ₹900 deduction will be applied from the refund amount to cover:
- Return shipping (both ways)
- Packaging and handling
- Payment gateway charges
Refunds are issued to the original payment method within 5–7 business days after approval and inspection.
6. Exchanges (Preferred)
You can Exchange your shoes if there is a size issue (Only One Time Allowed):
- Shoes are unworn, clean, and in original packaging
- Requested within the 7-day window
- Exchange Product will be delivered in 5-7 business Days
There are no shipping charges on approved exchanges initiated due to HanLeh’s error. For customer-initiated size exchanges, we offer one free exchange. For any additional size exchanges beyond the first one, an ₹800 exchange fee will be charged, as this is the logistics cost we pay to our courier partner.
7. Defective or wrong shoes — what we need
If your shoes are defective or not what you ordered, email contact@hanleh.com within 24 hours with:
- Order number
- Photos/videos showing the issue
- Delivery details
After verification we will either replace the shoes or issue a full refund if replacement is not possible.
8. Non-returnable / non-refundable situations
- Shoes that have been worn outdoors or show visible wear, creases, dirt, or sole marks
- Products returned without original tags, box, or accessories
- Requests made after the 7-day window (unless it is a verified manufacturing defect)
- Sale/discounted items designated as non-returnable
9. Other important points
- Each return request is evaluated case-by-case; Hanleh reserves the right to accept or reject returns that do not meet policy criteria.
- Policy may be updated — the latest version on hanleh.com applies.
- In case of a dispute, Hanleh’s decision will be final.
10. Contact
Email: contact@hanleh.com
Website: hanleh.com
